1. We guarantee 100% satisfaction for your shopping experience. If you find any quality issues or are dissatisfied with your purchase within 14 days of receiving the product, please feel free to contact our customer service team.
2. You can reach us by emailing service@toppicbox.com. Our customer service team is available to assist you from Monday to Friday, 8:00 AM to 5:00 PM.
3. We offer options for returns, exchanges, or full refunds to ensure your rights are protected. To streamline the return process, please keep the original packaging intact and ensure the product is unused and undamaged. When returning the product, include the order number and detailed reason for the return. Once we receive the returned product and confirm it meets our return criteria, we will promptly process your refund or exchange.
4. We are committed to providing you with excellent service and products, and your satisfaction is our highest priority.