How can I contact you?
You can reach us via email at service@toppicbox.com for any inquiries or assistance.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (UTC).
How long will it take to receive a response to my email?
We strive to respond to all inquiries within 24 hours during our business hours.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package on our website.
What should I do if I receive a damaged item?
Please contact us immediately with your order number and a photo of the damaged item, and we will assist you in resolving the issue.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location.
Can I cancel or modify my order after it has been placed?
Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request if the order has not yet been processed.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale pricing for bulk orders. Please contact us at service@toppicbox.com for more information.
How can I stay updated on promotions and new arrivals?
Please subscribe to our newsletter on our website to receive updates on promotions, new arrivals, and exclusive offers.
